Return and Refund Policy

- If you receive an item that is with broken or is the incorrect order then there is no need to send it back to us just contact us about the problem and we will  send you a new one as soon as possible. 

- A refund can be requested in certain instances.

- To process a refund, return or shipment of the new item can take up to 10 days.

- Returns and refunds are not valid after  21 days since purchase.

- To contact us about a refund or return you can either email us directly using the email jessie@thetrinketsociety.co.uk or use the chat helper on our website or the contact us box.